Frequently Asked Questions

These questions are here to help you feel confident, comfortable, and fully prepared for your first class with us.

  • We’re so excited to have you! Please arrive at least 15 minutes early to check in and get comfortable. We provide mats and small towels, along with lockers and showers. Wear comfortable workout clothes, bring grip socks (required), a mat towel if you’re taking an heated class and a water bottle. You can rent or buy a mat towel from us as well or bring your own!

  • We offer free parking behind the shopping center and metered parking out front. Be sure to check signs on Ventura Blvd before parking.

  • Yes! We recommend reserving your spot through our app or on Mindbody. Waitlists are available if a class is full.

  • We offer a 5-minute grace period. After that, doors will be locked to avoid disruptions. If there's a waitlist, your spot may be given to another client.

  • ● Group Classes: Cancel at least 12 hours in advance to avoid a fee.

    ○ All late cancellations will be subject to a $10 fee plus loss of credit.

    ○ No-shows: $20 fee and loss of credit.

    ● Private Sessions: Cancel at least 24 hours in advance.

    ○ Late cancel = 50% charge.

    ○ No-show = loss of credit.

    These policies help us manage waitlists and give others the chance to join class.

    • Classes, packages, and memberships: Non-refundable.

    • Gift cards: Non-refundable.

    • Retail: Unused items with tags can be returned within 7 days.

  • Yes. Grip socks are mandatory for hygiene and safety on the mat for ALL classes. Mat towels are required for HEATED classes.

  • Yes! We have lockers with combination locks, 2 all-gender restrooms, and private showers that can also be used for changing.

  • Yes — we have 2 private, all-gender showers with built-in changing areas. Please keep usage to 5 minutes out of courtesy to others.

  • Yes. You may pause your membership once every 6 months for a minimum and maximum of 30 days. Please notify us at least 7 days before your next billing cycle.

  • Phones must stay in lockers during class. If you're expecting an emergency call, please let your instructor know in advance.

    • Photos/videos are allowed before or after class.

    • Recording during class is allowed if:

      ○ You’re in the back row.

      ○ No other client’s face is visible.

      ○ Your setup is non-disruptive. No tripods.

      ○ You get instructor approval beforehand.

      Instructors may ask you to stop recording if these guidelines aren’t followed.

  • Yes — clients must be at least 16 years old. Anyone under 18 will also need a signed waiver from a parent or guardian.